Noventra Labs Ltd
Effective Date: 01 January 2026
Noventra Labs Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.
1. Company Information
Noventra Labs Ltd
Company Number: 17142002
Email: hello@noventralabs.co.uk
Website: www.noventralabs.co.uk
Registered in England and Wales.
2. Information We Collect
We may collect and process the following categories of personal data:
Information you provide directly:
- Name
- Email address
- Phone number
- Business information
- Details submitted through contact forms, quote/calculator forms, or support requests
- Account information (for client portal access)
Account & Service Data:
- Login credentials (securely stored)
- Project details
- Messages and communication within the client portal
- Files uploaded to the platform
Automatically collected data:
- IP address
- Browser type and version
- Device information
- Pages visited and usage data
3. How We Use Your Information
We use your personal data to:
- Respond to enquiries and provide quotes
- Create and manage client accounts
- Deliver website and software development services
- Provide access to our client portal
- Manage projects and communication
- Improve our website, services, and user experience
- Send service updates and important information
- Send marketing communications (where consent is given)
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on:
- Consent – when you submit forms or opt into marketing
- Contract – when providing services to you
- Legitimate interests – to operate and improve our business
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience and analyse website performance.
This includes:
- Google Analytics (website usage tracking)
- Facebook Pixel (advertising and tracking)
These tools may collect information about your browsing behaviour.
You can manage or disable cookies through your browser settings. A cookie consent banner will be presented when you visit our site.
6. Data Sharing
We do not sell your personal data.
We may share your data with trusted third parties, including:
- Hosting providers
- Email and communication platforms
- Customer support systems (e.g. support ticket software)
- Analytics and advertising providers
All third parties are required to process your data securely and in accordance with applicable laws.
7. International Data Transfers
Some of our third-party providers may store or process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.
8. Data Storage & Security
We implement appropriate technical and organisational measures to protect your data, including:
- Secure servers
- SSL encryption
- Access controls
- Secure authentication systems
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy.
9. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request transfer of your data
To exercise your rights, contact:
📧 hello@noventralabs.co.uk
10. Marketing Communications
If you opt in, we may send you marketing emails about our services, offers, or updates.
You can unsubscribe at any time using the link provided in our emails.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy policies or practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact: